Each one took time out of their day to stop and chat with us and get to know us. Wood Fire Pizza: Luis, those pizzas were the best! He was always quick and friendly the entire stay.īourdeaux: Luis, provided wonderful service.Įntertainment Team: Sebastian, Sandy and Stephanie were our favorites. Especially with the lunches by the pool since that was not listed anywhere. Really tried hard to teach us a few Spanish words and always gave us a summary of what special events were going on for the day. World Cafe: Freddy, very friendly and nice. She always made sure we were well taken care of and never let us go thirsty, Elisandro (made the best Cadillac margarita on the resort), Luis (made the best spicy cucumber margarita). Lobby: Carmen (she is so sweet and amazing. Preferred Club Lounge: Manual, Ediberto (made the best espresso martini on the resort), Uriel. Special shout outs to the following staff members for helping to make our vacation even that much more amazing! I can only imagine what is all embedded in that yarn. Also, the mirror in the room with the knotted yarn is a little weird. The only negative I have this is not a deal breaker, and this is my personal opinion is the beds are not the most comfortable. Overall, this resort is mind blowing and we will definitely be back for many more visits. We personally are pool volleyball people, so we tried to make it down to the pool every day in order to play. There was always something to do and they gave different options at the same time in case you did not want to participate in one or the other. They got the guests hyped up and ready for the day as well. ![]() They made sure everyone was enjoying their stay. They really wanted people to get involved in the activities and did a great job of doing so. We were there for 2 weeks and still were not able to try all the things that we wanted. There is no shortage of food options at the resort either. They would go above and beyond to make sure we were enjoying our vacation and asked many times how things were going and if there was anything else they could do to make the stay better. We met a few great staff members that really helped make our stay just a little bit more special. ![]() The staff though is was enhances this resort for us. We had no issue waiting a minute or 2 for another beverage. The pool bar was the only place we usually ever had to wait for a drink, but honestly those guys run their butts off to make sure everyone is being served. Chair game was hit or miss, but we usually did not have too much of an issue. Plenty big for everyone to move around and enjoy. Guess we will just have to go back! The main pool was great. We went on the last day and I wished we would have utilized it more. I am actually sad that I did not spend more time on the beach/in the water. They were always hard at work! The beach was amazing. The landscape team did an excellent job of maintaining the property as well. We felt that we since we already had preferred status, we should be allowed to enjoy all the specialty dinner events in that area without having to spend extra money. If enough people purchased a bottle, they would not let you in. We also were not a fan of the fact that if they had a specialty dinner at night, Rock Lobster or Brazilian night, that in order to ensure you would get a table that you need to purchase some sort of a bottle. The menu is limited, especially if you are a picky eater like I am. ![]() The only place we felt could use some improvement was the Preferred Beach club for lunch. We ate at almost all the restaurants and did not have a bad dish. The landscaping, buildings, beach, pool, basically everything is well worth the trip. This place is beyond beautiful! I was blown away by the entire place.
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